What our call-outs cover
A call-out is any non-standard maintenance or emergency works. The call-out charge cover’s the engineer’s attendance and their initial assessment of the system. This includes preliminary fault finding. Straightforward faults can often be resolved quickly within a call out and we allow 30 minutes on-site before we charge additional labour. If the attendance takes longer than 30 minutes, our engineer’s labour is charged at £25.00 per half hour, per engineer.
Components, devices and batteries are not included within the call out charge, unless you have a fully inclusive maintenance agreement or the device is within our standard one year warranty or extended warranty periods.
What areas do we cover?
CJB Installation Services cover all areas of Leicestershire.
Our standard call-out rates are based on the distance from our local area. Please see the table below as a guideline. If you are unsure of the call out rate for your area, our office staff will always be happy to advise you.
0 – 10 miles from LE2 4DS
10 – 20 miles from LE2 4DS
20 – 30 miles from LE2 4DS
Call out rates:
If your alarm is going off late at night, we can still attend
We are here for you. Whether you are a longstanding customer or a new customer, you can count on our engineers to attend when you need them. Outside of our usual working hours the call out rate is raised by £10.00 and the engineer’s time will be charged at £30.00 per half hour.
Remote assistance and the cost
Remote assistance is brilliant as it can save you time and money. If your intruder, CCTV or access system is compatible and has been set up to allow for remote assistance, an engineer can dial in through your telephone connection to diagnose faults and rectify them where possible.
This is usually even quicker than arranging an attendance and often means that you don’t have to wait in either. Our engineer’s time is charged at our usual rate of £25.00 per half hour for remote assistance.
We also offer a remote CCTV downloading service for £40.00 This includes downloading the required footage onto a memory stick and delivering it securely by Royal Mail Special Delivery or similar.
If your footage is extensive or your internet connection is poor this may not be possible to download footage remotely and an engineer’s attendance might be required.
You can help to prevent call-outs
Regular servicing is the key to minimising call outs. One reason for this is that as technology moves towards wireless systems, battery faults become more and more common.
Regular servicing highlights low batteries before they cause a fault on the system. For all wireless systems, the price of replacing low batteries is included within the servicing cost.
Every two years we suggest replacing all batteries as standard on wireless intruder alarm systems.
Regular servicing is the most cost-effective and reliable way to keep your system working effectively. Our engineers can detect and rectify minor problems that you might not even notice otherwise, for example fine-tuning the sensitivity on a PIR or re-aligning a door contact if a door has warped or moved.
If a service highlights a more significant issue, they will make you aware of this and then we can provide a quotation for the replacement components.
Having your system serviced regularly often lowers your home insurance, so please discuss this with your insurers.